FAQ

Frequently Asked Questions

Find answers to common questions about our services, appointments, and mental health support.

Booking & Appointments

Getting Started

How do I book a session?

Visit our Professionals page and select "Book a Session" next to the professional you'd like to see, or reach out through our Contact page and we'll help match you with the right person.

What happens after I submit a booking request?

If you booked and paid online, you'll receive a confirmation email straight away with your session time and meeting link. For other requests, we'll contact you within 24 hours to confirm your appointment.

Do you offer online sessions?

Yes. Most of our services, including counselling, coaching, and mindfulness sessions, are available both online and in-person so you can choose whatever fits your life best.

Can I reschedule or cancel an appointment?

Of course. Just let us know as early as possible — ideally at least 24 hours in advance — via the contact details on your booking confirmation, and we'll find a new time that works for you.

Our Services

What We Offer

What services does Every Mind Matters offer?

Our team supports Counselling & Psychotherapy, Energy Healing, Life Coaching & NLP, Mindfulness & Meditation, Yoga & Pilates, Fitness & Nutrition, Psychological Screenings & Assessments, Financial Wellbeing, Buddhist Based Counseling, and Social Wellbeing. See our full Services page for details.

What is Buddhist Based Counseling?

It's an approach that draws on Buddhist psychology — mindfulness, compassion, and an understanding of impermanence — alongside conventional counselling techniques. It's open to anyone looking for a values-aligned approach to wellbeing, regardless of religious background.

Are your professionals qualified?

Yes. Our team includes licensed psychiatrists and psychologists alongside certified coaches, trainers, and practitioners. You can read more about each professional's background on our Professionals page.

Is what I share confidential?

Yes. All sessions are held to professional confidentiality standards. See our Privacy Policy for details on how your information is handled.

Corporates

Workplace Programs

Do you work with organizations and companies?

Yes. We offer corporate wellness programs including an Employee Assistance Program (EAP), Wellness at Work workshops, Lead with Purpose leadership training, and EERA initiatives. Visit our Corporates page to learn more.

How do we set up a program for our company?

Reach out through the Corporates page or our Contact form and our team will get in touch to discuss what fits your organization.

Practical

Payments & Logistics

How do I pay for an online session?

Choose a time on our Our Team page and pay securely in LKR through PayHere. Your booking is confirmed as soon as the payment goes through.

Do you accept insurance?

Coverage varies by provider and plan. Please get in touch and we'll help you understand your payment options.

Where are you based?

We're based in Sri Lanka and work with clients locally in-person, as well as internationally through online sessions.

Still have a question?

We're happy to help — send us a message on our Contact page and we'll get back to you within one business day.